Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To complete your return or exchange, we require an RMA# (return merchandise authorization) written on the outside of your shipping box. You must first contact customer service at firstname.lastname@example.org in order to initiate the return or exchange.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to get your RMA# and send your item to: 1103 S Railroad Ave, Sugar City, ID, 83448, United States. Your RMA# must be written on the outside of the shipping box to prevent a delay of refund or exchange.
To return your product, you should mail your product to: 1103 S Railroad Ave, Sugar City, ID, 83448, United States. Please note you are required to have an RMA# written on the outside of your shipping box to prevent delays in refunds or exchanges. You must contact customer service at email@example.com before sending your return or exchange to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.